Taking excellence to service delivery in hospitality...

MASTER CLASSES

The STANDARDS CENTRAL Master Classes was compiled, designed and created by professional business strategists and peak performance coaches specifically to address key competencies and skills needed by front-line management personnel in hospitality ultimately to be more effective in keeping and maintaining high standards. These short courses and workshops were developed in-house and is unique to STANDARDS CENTRAL...

 MASTER CLASSES ON OFFER: 

BUILDING HIGH PERFORMANCE TEAMS:

Take your team to the next level...

PROGRAM OVERVIEW

The high performance teams course is designed to help managers and team leaders develop the knowledge and skills to create and maintain a high performing team.

We focus on various team models and self perception inventories to raise  awareness of participant’s preferred team roles within a team, as well as the other behavioural characteristics that needs to be present to achieve a high performing team.

Participants will also learn techniques that will engage and inspire their teams to achieve a higher level of team performance and synergy.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

THE ART OF ADVANCED COMMUNICATION:

Become a master communicator...

PROGRAM OVERVIEW

This useful and informative course will help you to develop the required skills and techniques that will enable you to effectively communicate with stakeholders across the board including superiors, subordinates and clients/customers.

This is not a typical communication skills course teaching you how to listen, question and express yourself orally and in writing! Before doing so, we will teach you how to capture people's thoughts and feeling based on cognitive behaviour psychology and NLP.

You will learn both; Psychology AND Advanced Skills of communication.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


BASIC BODY LANGUAGE IN PRACTICE:

Revealing the unspoken truth...

PROGRAM OVERVIEW

Finally Understand Body Language with our Body Language Basics Training!

Can you determine if someone is telling the truth just by taking a look at them? It’s an ability that many individuals do not have.  Yet, whether you know how to interpret body language or not, the body never lies.  An understanding of body language gives you the edge in everyday communications.  Non-verbal communication can speak volumes. 

This course will help you interpret other’s body language as well as understand what your own body language is communicating

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


ETHICS & PROFESSIONALISM IN THE WORKPLACE:

Elements of a strong work ethic......

PROGRAM OVERVIEW

Ethics Management: Professionalism in the Workplace is a course covering the key elements of Ethics training and professionalism in the workplace. Our ethics training program will help you develop your ability to recognize and promote ethical decisions in the workplace, and identify ethical and unethical actions and behaviours.

Being a professional means acting ethically, demonstrating integrity, treating everyone with dignity and respect, and owning up to mistakes. Ethics training for employees and supervisors can have a significant positive impact on employee behavior.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


CUSTOMER SERVICE THROUGH CUSTOMER CARE:

Taking service to the next level ...

PROGRAM OVERVIEW

 This one day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment, responsibility and ownership in each customer interaction. This program will energize participants to deliver world class service that leaves customers with a lasting positive impressions...   

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PERFORMANCE COACHING with NLP:

Guiding people to performance...

PROGRAM OVERVIEW

Being a coach isn’t about simply developing your employees skills or careers, it’s about helping them grow as a person. It means you are personally invested in their wellbeing and development. Being a high-performing manager is not about telling your employees what to do and providing feedback only during annual performance reviews. It means taking responsibility for their performance and success by partnering with them to chart a course to desired outcomes and supporting them along the way. The time you invest in coaching your employees will reduce the time you spend putting out fires, handling issues, and compensating for low performance.    

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

INSPIRATIONAL LEADERSHIP IN ACTION:

Lead, Motivate & Inspire...

PROGRAM OVERVIEW

Inspirational leadership is all about being able to breathe new life, confidence and a 'can-do' attitude into an organisation in a way that makes people want to perform at their best, all of the time. This programme equips participants with a unique set of skills that boost performance by having a strong impact on people's own sense of worth and of what they are able to achieve. 

This step-by-step programme will not focus on strategy and analysis, but rather on ways of nurturing individuals' potential and unlock discretionary effort with an inspirational style that distinguishes true leaders from their peers.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

EMOTIONAL INTELLIGENCE @ WORK:

Manage and improve relationships...

PROGRAM OVERVIEW

Wouldn’t it be great if you could better understand why certain people, events, and things bother you at work? And how your body and mind react in those sticky situations? If you want the tools to help you master your emotional intelligence (EQ), look no further! The most effective and successful leaders in organizations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this Emotional Intelligence training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R650:00 per night

MOTIVATORS MOTIVATIONAL TRAINING:

Motivating motivators to motivate...

PROGRAM OVERVIEW

Motivation is the secret ingredient that energizes, maintains, and enhances workplace performance. Strategically, a motivated workforce is more likely to innovate, achieve goals, deliver quality work, and work more productively. Practically, a motivated workforce is less likely to have conflict, absenteeism, and turnover. That makes motivation training more important than ever in today’s competitive and demanding business environment. During this course, managers will learn how to apply motivational theories and techniques to workplace situations and understand how a leadership style motivates and demotivates employees

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PSYCHOLOGICAL PRINCIPLES IN THE WORKPLACE:

Taking control of your results...

PROGRAM OVERVIEW

Workplace psychology is the study of day-to-day individual and collective human behavior in organizations and the workplace to understand how work behavior can be influenced, changed, and improved to benefit both employees & organizations. 

During this course we investigate and assess workplace environments, identify areas in need of improvement, and develop strategies to address those issues. This might include learning how to conduct surveys and individual assessments, and evaluate programs for effectiveness and much more.

Having a Psychology informed background is critical to the workplace. It helps managers at all levels of organizations select, support, motivate and train employees. It also helps businesses design products, build better workspaces and foster healthy behavior.

 

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

PERFORMANCE MANAGEMENT FOR MANAGERS:

Guiding people to performance...

PROGRAM OVERVIEW

 If you want to effectively manage the performance of your employees, then this is course for you! Performance Management For Managers introduces you to working with employees to align their goals with your companies goals. In this course you'll learn how to apply different performance management models, strategies and techniques to enhance and grow productivity and efficiency in the workplace; and you'll learn how to do it in a way that's both informative and engaging!

Learning Performance Management will benefit you professionally as you gain skills and acquire tools that will enable you to support your team! This is an important skill for managers to have in order to create a successful workplace environment. Performance Management can be challenging and complex. To navigate this maze you need to have systematic action plans, develop specific competencies and implement structured assessments, and that is exactly what you will learn to do in this course! 

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

SURESCAN JOB-ROLE SUITABILITY TESTING:

Employee profiling and screening...

PROGRAM OVERVIEW

HIRE FASTER, SMARTER - IMPROVE RETENTION RATES & REDUCE STAFF TURNOVER!!!

  SUREScan is a groundbreaking neurologically advanced Employee Profiling System used for candidates profiling, screening and selection (mostly used in recruitment or when staff promotions are on the table) - allowing you fast and accurate insights into potential candidates and applicants by looking past the person straight into the personality - giving you a 99% selection accuracy success rate.

With SUREScan you receive clear, accurate and specific insight into a person’s personality, their strengths, potential, motivations, and predetermined behaviour to find out exactly who you’re hiring before you hire them.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

VALUE PROPOSITION DEVELOPMENT:

Creating value...

PROGRAM OVERVIEW

This course is designed to stimulate thinking on what we really believe our value propositions to be and how the rules have changed. The programme focuses on the latest value proposition tools and frameworks and will take you through how to construct value propositions that support the delivery of your evolving business objectives. The programme will be divided into two parts:

This highly practical and hands-on programme offers insights, strategies and techniques to enable you to develop powerful value propositions and communication practices that focuses on meeting your customers complex and fast-changing expectations during these challenging times.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

MANAGER ACCELERATION PROGRAM:

Empowering managers to manage...

PROGRAM OVERVIEW

This mater class aims to equip current and future managers with the skills they need to empower their teams and drive performanc.e By taking this course, you can develop a higher level of leadership and management skills to help you reach your fullest potential and deliver extraordinary value to your team, your organization, and the communities you serve.      

Take the next step in your career! Whether you’re an up-and-coming professional, a savvy entrepreneur, or an experienced executive, this remarkable course is a tremendous opportunity to deepen your leadership and management abilities, increase your personal achievement, and make a positive and lasting impact on the people around you.  

 Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

 

TOTAL QUALITY MANAGEMENT APPLICATION:

The keys to value acquisition...

PROGRAM OVERVIEW

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night



BRANDING THE MANAGER:

PROGRAM OVERVIEW

 Your personal brand impacts your leadership style, the team or organisation you lead, and ultimately how you choose to live your life. Personal Branding is often thought of nowadays as a way of describing self-packaging – in other words the way in which people market and promote themselves to the outside world. Fine as far as it goes, but for us, that’s simply the icing on the cake. It’s not so much a question of what others will buy in the market place. It’s more about your own motivation and what you really want to sell that matters.

Your personal brand is within your control and can be carefully shaped and crafted according to your guiding principles. When you become aware of what you stand for you start to create a management and leadership style that is completely unique and authentic. Then you can look at how to package it up and put it out there.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night