Taking excellence to service delivery in hospitality...

MANAGERS 'MANAGEMENT' TRAINING COURSE

FASTRACK key personnel to effective TEAM LEADERSHIP & PEOPLE MANAGEMENT!!!

  COURSE OVERVIEW  

(DURATION: 20-Days)

An intensive 20-day training course focusing on all the key tools and techniques required of new and existing managers in today’s fast moving business environment. Using real life examples and insights from experienced facilitators - participants will leave with a practical toolkit of best practice people management techniques.

This multi-day course will provide attendees with the necessary skills, knowledge and competencies to drive performance and inspire hospitality teams to go above and beyond in service delivery. 

Participants will learn amongst other things how to -communicate effectively,-motivate employees, -build and maintain high performance teams, -activate best practice operations,  -coach staff towards higher and improved levels of productivity and -how to profile, select and individually deal with employees for enhanced performance. 

It’s all about building confidence in your ability to effectively handle operational challenges and guide people to sustained high performance through the application of  very practical and highly effective leadership tools, techniques and approaches that can be implemented straight away after the course in the workplace.

TOGETHER WE'RE GROWING THE NEXT GENERATION OF HOSPITALITY LEADERS & MANAGERS…

Price: R 24 000:00 per person

INCLUDEDMeals, Accommodation, Study Material, Certification, Membership-, Exam-, Assessment- & Moderation- Fees.

 

PROGRAM MODULES:

  • Building HIGH PERFORMANCE TEAMS...

  • The Art of ADVANCED COMMUNICATION...

  • BODY LANGUAGE in practice...

  • Focusing on WORKPLACE ETHICS...

  • CUSTOMER SERVICE through Customer Care...

  • PERFORMANCE COACHING for Results...

  • INSPIRATIONAL LEADERSHIP in Action...

  • EMOTIONAL INTELLIGENCE at work...

  • Motivators MOTIVATIONAL Training...

  • PSYCHOLOGICAL SAVY in the workplace...

  • PERFORMANCE MANAGEMENT STRATEGIES...

  • JOBROLE SUITABILITY TESTING & Candidate Selection...

  • VALUE PROPESITION DEVELOPMENT...

  • ESSENTIAL MANAGEMENT SKILL for every manager...

  • TOTAL QUALITY MANAGEMENT Principles...

  • BRANDING THE MANAGER...

  • And much more...