Taking excellence to service delivery in hospitality...

FULL-TIME COURSES...

The STANDARDS-CENTRAL full-time courses is led by a team of full-time faculty educators, part-time lecturers, and administrative staff. Together they bring cutting edge theoretical and practical skills, knowledge, and experiences to deliver extraordinary classroom and practical experiences to prepare students for a successful career in the safari lodge and hospitality industry…

HOSPITALITY MANAGEMENT PROGRAM

DURATION: 2 Months Full-time 

The course centres around three primary themes of importance, which includes an introduction to hospitality management, an overview of all the key operations at a typical game lodge and the responsibilities to uphold industry standards when working and dealing with employees in the capacity of a manager.  

This HOSPITALITY MANAGEMENT PROGRAM, offers a comprehensive introduction to this dynamic and diverse business sector.  The course is designed for those with a strong interest in hospitality management, though no prior experience is required. A series of twenty-three detailed modules gradually introduces students to every important skill, trait and insight required to begin or advance an exciting career in this field, combined with practical work experience in a typical bush lodge environment.

COURSE CONTENTS:

BASIC MODULES: Housekeeping (Accommodation Service), Porter Service, Food & Beverage Service, Basic Cookery/Kitchen Operations, Front-of-House operations (Reception Service), Preventative Maintenance, Guest Relations/Customer Service, Function & Management/Coordination. 

MANAGEMENT MODULES: Building High Performance Teams, Advanced Communication, Inspirational Leadership, Staff Motivation, People Management, Performance Coaching, Service Excellence, Employee Relations, Customer Service, Emotional Intelligence, Manager Etiquette, Job-role Suitability Testing, Problem Solving & Decision Making, Time Management & Train the Trainer Training. 

STUDENT FEE: R 56 200:00 

INCLUDEDMeals, Accommodation, Study Material, Uniform Contribution, Membership-, Exam-, Assessment- & Moderation- Fees 

GAME LODGE MANAGEMENT COURSE

DURATION: 30 Days Full-time

Compiled and written in collaboration with STANDARDS CENTRAL (Hospitality Staff Investment Projects) - this ground breaking course is the  first of it’s kind and one of the most concise Lodge Management learning programmes currently available…


The intent of the GAME LODGE MANAGEMENT COURSE is to explore and analyse the operational principles and practices when running a game lodge. The functionality, interrelationships and management of the various lodge divisions and departments are examined - including general team leadership and people management within these departments. 

COURSE CONTENTS:

Housekeeping (Accommodation Service), Porter Service, Food & Beverage Service, Basic Cookery/Kitchen Operations, Front-of-House operations (Reception Service), Preventative Maintenance, Guest Relations/Customer Service, Function Management/Coordination, & Lodge Leadership

STUDENT FEE: R 31 000:00 

INCLUDED: Meals, Accommodation, Study Material, Uniform Contribution, Membership-, Exam-, Assessment- & Moderation- Fees.